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Supercenter Chain Securely Enables AI Usage and Supports Rapid Adoption with Optiv’s AI Security Services Overview How to establish a mature and secure AI program A supercenter chain, headquartered in the United States with several locations throughout the midwest U.S, provides families across the country with a one-stop shop for fresh food, household essentials and general merchandise. Managing a complex supply chain, ensuring accurate inventory tracking and working with over 70,000 people in 200+ locations, they are faced with a significant challenge that requires advanced planning and technology solutions – which includes AI. Their CISO explained that, "People were adopting AI at a rate that I couldn't even fathom. We tracked 28,000 interactions with commercially available AI tools (Gemini, ChatGPT, etc) within 30 days. This helped us prove and justify to the board that we need to establish a governance plan quickly.” They needed a way to secure their AI/data projects and the explosion of AI availability, so they turned to Optiv to help them in establishing an AI security program with appropriate governance, controls and security. How Optiv Helped Establish foundational capabilities for securing AI while addressing the increasing risks Through tremendous cross-functional teamwork, Optiv educated this major retailer on the existing risks of AI and established a mature AI security program tailored to the specific risks and needs of the organization. This not only helped secure their AI but also allowed them to leverage AI to improve operations and differentiate themselves from their competition. With the help of Optiv this company was able to deploy a phased approach to implement and operationalize AI in addition to the solid foundation of policies and governance they already built. This included taking advantage of all the offerings included in Optiv’s AI Security Services Program. “Optiv’s AI Security Program was exactly what we were looking for. We weren't looking for just a technology solution, but a full program with governance committees, threat modeling, identifying risks and implementing proper controls. Following a recent independent evaluation conducted on AI processes within our organization, Optiv’s AI Security Program helped us receive a glowing report on our AI usage across the entire organization.” Image Download a printable version of this case study Download Case Study Industry Served: Consumer Goods or Retail Client Challenges The organization had no internal AI expert and needed a guiding hand Every department was looking for a way to utilize AI, making rapid adoption a key challenge There was a lack of guardrails and guidance around approved AI tools and systems Optiv’s Actions Establish a full AI security program with governance committees, threat modeling, risk identification and implementation of proper controls and guidelines Create a sustainable mechanism to identify, manage, track and treat AI risks and increase AI use and functionality across the organization Assess SOC capabilities for AI threat detection and response and develop the AI threat response program to identify areas for enhancement and implement a scalable program Assess threats based on your existing workstreams and determine the best solutions for your organization with the least amount of risk Test developers design for AI applications and determine recommendations that can ensure more secure deployment Build a tailored plan to reinforce AI security recommendations and reduce risks year over year Results Their security team was able to gain more control over the rate of adoption and usage of AI tools and systems across the organization. This supercenter chain was praised for the AI processes and policies they had in place when they were recently evaluated How can we help you secure greatness? Optiv can advise on, deploy and operate end-to-end cybersecurity programs aligned to your business goals. As the cyber advisory and solutions leader, we serve nearly 6,000 companies across every major industry. Our certified experts can help you gain the agility, security, scale and control you need to stay ahead of the competition. Let's Get Started
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